Shipping policy

Dear customers, due to the ongoing postal strike in Canada, we’ve had to temporarily suspend shipments to the region. We know how important it is to receive your orders on time and are monitoring the situation carefully. As soon as deliveries become possible again, we will resume shipping immediately. If you have any concerns, please don’t hesitate to reach out to our support team — we’re here to help!

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At USA Apteka, we are committed to providing fast and reliable delivery of your orders. We understand how important it is to receive your necessary medications and health products on time, so we offer flexible and reliable shipping options across the United States and more than 40 countries around world.

Please note that when crossing borders, customs duties may apply to your purchase! Therefore, we encourage you to review the information regarding customs fees in your country when placing an order.
Read the Custom Fee policy for Canada here.

SHIPPING

The U.S. Postal Service observes 11 official holidays annually. These days post offices will be closed and the Postal Service will not deliver regular mail or packages.

Here are the Postal Service holidays for 2024:
• New Year’s Day: Monday, Jan. 1
• Martin Luther King Jr. Day: Monday, Jan. 15
• Presidents Day: Monday, Feb. 19
• Memorial Day: Monday, May 27
• Juneteenth National Independence Day:Wednesday, June 19
• Independence Day: Thursday, July 4
• Labor Day: Monday, Sept. 2
• Columbus Day: Monday, Oct. 14
• Veterans Day: Monday, Nov. 11
• Thanksgiving: Thursday, Nov. 28
• Christmas Day: Wednesday, Dec. 25

Domestic Shipping (USA): For orders within the USA, we provide complimentary shipping on all purchases exceeding $59. To avail of this offer, please ensure to select the 'FREE SHIPPING' option during checkout.

Handling Policy

Our handling policy stipulates that orders require up to 24 hours for collection and packing prior to shipment, provided that it is a business day.
Orders placed before 3 PM on weekdays will be shipped the same day. Orders placed on weekends will be shipped on the next business day.

Delivery Times

Delivery times vary depending on the service and your location, starting from 2 days. For more detailed information about your delivery time, please use the Shipping Calculator in the Cart or view the estimated delivery time at Checkout.
Free shipping typically takes 3-5 business days for delivery. Ground shipping also requires 3-5 business days. Priority shipping is faster, with a delivery time of 2-3 business days.

For international deliveries, it may take between 7 and 21 business days for your order to arrive. Shipping methods may include ground, air, or a combination of both.

Please be advised that this timeframe does not include the date the order was placed.

Please note that there may be delays due to mailing processes. USA Apteka is not responsible for any shipping delays caused by the postal service.

Shipping Costs

Shipping costs depend on your location and the chosen shipping method. The exact cost will be calculated at checkout.

Order Tracking

As soon as your order is processed, you will receive a notification via email with a tracking number to monitor your package.

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International Shipping: For our international customers, we offer a selection of shipping options through USPS. Our online platform currently supports shipping to over 40 international destinations:

- Australia
- Canada
- Mexico
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Germany
- Hong Kong SAR
- Israel
- Japan
- Malaysia
- New Zealand
- Norway
- Singapore
- South Korea
- Switzerland
- United Arab Emirates
- United Kingdom

Should your location not be listed, we encourage you to reach out to us for assistance.

Please note, the responsibility for any customs duties, taxes, or additional fees associated with international orders rests solely with the customer.

General Shipping Information:

Our processing hours are from Monday to Friday, 9 AM to 5 PM EST, excluding public holidays.
Orders are typically dispatched within 24-48 hours from the time they are received. Please note, dispatch times may vary based on product availability.
Fulfillment of orders is carried out from our locations in Philadelphia, PA.
Orders placed during weekends, on holidays, or after 3 PM EST will be processed on the next business day.
Upon order placement, you will receive confirmation emails regarding your order, payment, and shipping details, including a tracking number for your shipment. You may track the status of your order at any given time.