Shipping policy
International customers
When crossing borders, customs duties, taxes, and import fees may apply. These charges are the customer’s responsibility.
Refused packages will incur return fees, which will be deducted from your refund.
Please review your country’s customs rules before placing an order.
USPS National Holidays
On the following dates, USPS does not process or deliver mail
- New Year's Day: Wednesday, Jan. 1
- National Day of Mourning: Thursday, Jan. 9
- Martin Luther King Jr. Day: Monday, Jan. 20
- Presidents Day: Monday, Feb. 17
- Memorial Day: Monday, May 26
- Juneteenth National Independence Day: Thursday, June 19
- Independence Day: Friday, July 4
- Labor Day: Monday, Sept. 1
- Columbus Day: Monday, Oct. 13
- Veterans Day: Tuesday, Nov. 11
- Thanksgiving: Thursday, Nov. 27
- Christmas: Thursday, Dec. 25
Domestic Shipping (USA): For orders within the USA, we provide complimentary shipping on all purchases exceeding $59. To avail of this offer, please ensure to select the 'FREE SHIPPING' option during checkout.
Signature Required
If there is a risk of package theft, we recommend adding Signature Required (typically $3–$4).
Recommended for:
- Apartments
- Hotels
- Shared mailrooms
- Houses with porch deliveries
Contact us via WhatsApp or website chat to add the option.
Please track your package using the tracking number sent to your email.
Handling Policy
- Orders ship within 24 hours on business days.
- Orders placed before 3 PM EST ship the same day.
- Orders placed on weekends/holidays ship next business day.
Delivery Times
- Free Shipping: 3–5 business days
- Ground: 3–5 business days
- Priority: 2–3 business days
- UPS: 3 Day Select , 2nd Day Air, Next Day Air also available at the check out.
- International: 7–21 business days
Please be advised that this timeframe does not include the date the order was placed.
Please note that there may be delays due to mailing processes. USA Apteka is not responsible for any shipping delays caused by the postal service.
Expedited Shipping for Heat-Sensitive Products
For warm climates (California, Texas, Florida, etc.), or temperatures above 70°F (21°C), we strongly recommend Priority or Express Shipping (UPS: 2nd Day Air, Next Day Air).
USA Apteka is not responsible for heat damage on orders shipped with Free Shipping or Ground.
Address Accuracy
Please ensure your shipping address is correct.
USA Apteka is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If a package is returned due to an incorrect address, the customer must cover the reshipment fee.
If your tracking states “Delivered” but you cannot find the package, please contact the carrier immediately.
Shipping Costs
Shipping costs depend on your location and chosen method and are displayed at checkout.
Order Tracking
A tracking number will be emailed to you automatically when your order ships.
If you cannot find the tracking:
- Check your Inbox
- Check Spam/Junk
-
Search your email for “USA Apteka”
If you still cannot find it — contact us and we will resend it.
Below are the details for shipping to various regions:
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- Arizona: Buy Russian drugs in Arizona, Russian online pharmacy in Phoenix, headache medicine in Tucson
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- Georgia: Pharmacy delivery in Georgia, vitamins in Atlanta, cough medicine in Savannah
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📦 LOST, MISSING, OR “DELIVERED” BUT NOT RECEIVED PACKAGES
Once the package is shipped, USA Apteka is no longer responsible for the package.
Delivery scans, delays, customs actions, reroutes, and final delivery decisions are entirely handled by the carrier.
If Your Package Is Marked as “Delivered,” but You Can’t Find It
If tracking shows “Delivered”, please read the full tracking details and contact the carrier immediately.
Packages may be:
- mis-delivered
- held at a nearby office
- placed in a package locker
- left with neighbors
- scanned early
Carrier Contacts (Fastest Resolution)
USPS 📞 1-800-275-8777 🌐 usps.com
UPS 📞 1-800-742-5877 🌐 ups.com
DHL 📞 1-800-225-5345 🌐 dhl.com
Contacting the carrier directly ensures the fastest resolution because they have access to internal GPS delivery data and last-mile delivery notes.
If Tracking Says “Rerouted,” “Forwarded,” “Undeliverable,” etc.
If your package shows unexpected scans, please contact the carrier right away for clarification.
Only the carrier can make corrections while the package is in transit.
🌍 INTERNATIONAL SHIPMENTS (VERY IMPORTANT)
Once your package leaves the United States, the responsibility for delivery transfers to your country’s postal service or courier.
To check accurate updates:
- Enter your tracking number on your country’s carrier website (e.g., Royal Mail, Canada Post, La Poste, Deutsche Post, PostNL, etc.)
- Review the full tracking details
- Follow the instructions given by your local carrier
For Canadian and other International Customers:
For orders to Canada, we provide DHL shipping with the DDP (Delivered Duty Paid) option. All required duties and taxes (DDP) are calculated upfront and are visible at checkout — no hidden fees (brokerage fees etc) or extra payments upon delivery.
For all other international customers, we offer a selection of shipping options through USPS.
Our online platform currently supports shipping to over 100 international destinations:
North America
- Canada
Europe
- • Åland Islands
• Albania
• Andorra
• Belgium
• Bosnia & Herzegovina
• Croatia
• Estonia
• Faroe Islands
• Finland
• France
• Gibraltar
• Greece
• Guernsey
• Iceland
• Ireland
• Isle of Man
• Italy
• Jersey
• Kosovo
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Macedonia
• Malta
• Moldova
• Monaco
• Montenegro
• Netherlands
• Portugal
• Romania
• San Marino
• Serbia
• Slovenia
• Spain
• Svalbard & Jan Mayen
• United Kingdom
• Vatican City
⸻
Africa
• Algeria
• Angola
• Burkina Faso
• Burundi
• Cameroon
• Cape Verde
• Central African Republic
• Chad
• Comoros
• Congo - Brazzaville
• Congo - Kinshasa
• Côte d’Ivoire
• Djibouti
• Egypt
• Equatorial Guinea
• Ethiopia
• French Southern Territories
• Gabon
• Gambia
• Ghana
• Guinea
• Guinea-Bissau
• Kenya
• Libya
• Madagascar
• Malawi
• Mali
• Mauritania
• Mauritius
• Mayotte
• Morocco
• Mozambique
• Namibia
• Niger
• Nigeria
• Réunion
• Rwanda
• São Tomé & Príncipe
• Senegal
• Seychelles
• Sierra Leone
• Somalia
• South Africa
• South Sudan
• St. Helena
• Sudan
• Tanzania
• Togo
• Tunisia
• Uganda
• Western Sahara
• Zambia
• Zimbabwe
⸻
Asia
• Armenia
• Azerbaijan
• Bahrain
• Bangladesh
• Bhutan
• Brunei
• Cambodia
• China
• Cyprus
• Georgia
• Hong Kong SAR China
• India
• Indonesia
• Iraq
• Japan
• Jordan
• Kazakhstan
• Kuwait
• Kyrgyzstan
• Laos
• Lebanon
• Macau SAR China
• Malaysia
• Maldives
• Mongolia
• Myanmar (Burma)
• Nepal
• Oman
• Pakistan
• Palestinian Territories
• Qatar
• Saudi Arabia
• Singapore
• South Korea
• Sri Lanka
• Taiwan
• Tajikistan
• Thailand
• Timor-Leste
• Turkey
• Turkmenistan
• Uzbekistan
• Vietnam
• Yemen
⸻
Oceania
• Australia
• Christmas Island
• Cocos (Keeling) Islands
• Cook Islands
• Fiji
• French Polynesia
• Kiribati
• Nauru
• New Caledonia
• New Zealand
• Niue
• Norfolk Island
• Papua New Guinea
• Pitcairn Islands
• Samoa
• Solomon Islands
• Tokelau
• Tonga
• Tuvalu
• U.S. Outlying Islands
• Vanuatu
• Wallis & Futuna
⸻
South America
• Argentina
• Bolivia
• Brazil
• Chile
• Colombia
• Ecuador
• Falkland Islands
• French Guiana
• Guyana
• Paraguay
• Peru
• South Georgia & South Sandwich Islands
• Suriname
• Uruguay
• Venezuela
⸻
Should your location not be listed, we encourage you to reach out to us for assistance.
If Your Package Is Held at Customs
If your tracking shows “Held at Customs”, this means duties or taxes must be paid.
You must complete these steps:
- Pay the required customs fee
- Provide ID or documents (if requested)
- Follow instructions from customs or your local carrier
Failure to do so may result in the package being returned or destroyed.
If You Are Confused by International Tracking
If the package shows new scans in your country that you do not understand, please contact your local carrier — this is the fastest and most effective way to resolve the issue.
Each country has unique systems, and only your local carrier can assist.
If You Still Need Help
You are always welcome to contact us. We can help interpret tracking information, but:
👉 Contacting us does NOT speed up delivery or customs processing.
👉 The FASTEST way to resolve any shipment issue is always to contact the carrier directly.
Please consult the carrier website in your country for local phone numbers.
International Returns & Refused Packages
If an international package is refused due to customs fees or any other reason, the return shipping and handling fees will be deducted from your refund.
Packages abandoned at customs are not eligible for a refund.
Lost or Damaged Packages
If a carrier declares a package lost, we will assist you with filing a claim.
Refunds or replacements are issued only after the carrier completes its investigation.
If a package arrives damaged, please file a report directly with the carrier.
USA Apteka is not responsible for items damaged after delivery.
General Information
- Processing hours: Mon–Fri, 9 AM–5 PM EST
- Orders ship from Philadelphia, PA
- Orders placed on weekends/holidays/after 3 PM process next business day
- You will receive order confirmation with payment confirmation, and tracking email.