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Return policy

Return Policy for Domestic (USA) Orders

We accept returns within 7 days of receiving your order, but only for the following reasons:

✔ Wrong item was shipped (different from invoice) 
✔ Packaging integrity was compromised during transit
✔ Product has expired or has an invalid expiration date

IIf any of these apply: 
1. Contact us within 7 days via Website Chat, WhatsApp, Viber, or email. 
2. After approval, we will provide a free return label.
3. Once we receive and inspect the item, we will process your refund.

We apologize for any inconvenience and appreciate your understanding.

Important Conditions:

  • Pre-approval required – Unauthorized returns will not be accepted.
  • Item must be unused, in original condition, with proof of purchase (invoice/receipt).

For Non-Qualifying Returns (changed mind, wrong order, etc.):

  • You must cover return shipping costs (we’ll provide the address upon request).
  • Refund includes product cost only (original shipping fees not refunded).
  • Free shipping orders: $8 deducted from refund to cover initial shipping.

Return Policy for International Orders

Unfortunately, we can not accept returns on international orders. If you have any concerns please contact us at via website chat, WhatsApp, Viber, or email .

Important: Customers are responsible for verifying any customs or import regulations in their country. Refunds for customs-related issues are not eligible.

Damages and Issues

We strongly encourage you to inspect your order upon arrival. If you notice any issues, such as damage, incorrect items, or other defects, please contact us immediately so we can assess the situation and resolve it promptly.

Refunds

Refunds will be processed once we receive and inspect the returned item. Approved refunds will be issued to your original payment method within 10 business days.

Refunds can be return to original payment or as a store credit +5%, please let us know what method you prefer. 

If your refund has not been received within 15 business days after approval, please contact us at info@usaapteka.com.

For any further questions, please feel free to reach out to our customer service team via website chat or:

We are here to assist you and ensure your experience is seamless. Thank you for trusting USA Apteka!