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Return policy

Return Policy for Domestic (USA) Orders

Due to the nature of pharmacy products, we cannot accept returns for items that are delivered intact, with valid expiration dates, and in their original, undamaged packaging. This policy ensures the safety and integrity of all health-related products.

Exceptions: Returns will be accepted only in the following cases:

  • The wrong item was shipped (different from the invoice).
  • The packaging integrity was compromised during transit.
  • Expiration dates are past the valid date.

If any of the above applies, please contact us within 7 days of receiving your order via website chat, WhatsApp, Viber, or email. Upon verification, we will Issue a full refund for the defective item(s) and cover the cost of a return shipping label.

Important Notes:

  • Items returned without prior communication and approval will not be accepted.
  • To facilitate your return, ensure the item is unused and provide proof of purchase (invoice or receipt).

Return Policy for International Orders

International customers are also subject to the above terms, with a 7-day return window starting from the day the item is received. In case of defective or incorrect items, please contact us via website chat, WhatsApp, Viber, or email to initiate the return process.

Important: Customers are responsible for verifying any customs or import regulations in their country. Refunds for customs-related issues are not eligible.

Damages and Issues

We strongly encourage you to inspect your order upon arrival. If you notice any issues, such as damage, incorrect items, or other defects, please contact us immediately so we can assess the situation and resolve it promptly.

Return Shipping for Customer Errors

If you mistakenly ordered the wrong item, returns may be possible under the following conditions:

  • The item is in its original, unopened condition, with all packaging intact.
  • You cover the cost of return shipping.

Once we receive the returned item and verify its condition, we will process your refund according to our standard policy.

Important Notes:

Items purchased on sale or using gift cards are Non-Returnable and cannot be returned. If you have any concerns about a specific product, please contact us before placing your order.

Refunds

Refunds will be processed once we receive and inspect the returned item. Approved refunds will be issued to your original payment method within 10 business days.

If your refund has not been received within 15 business days after approval, please contact us at info@usaapteka.com.

For any further questions, please feel free to reach out to our customer service team via website chat or:

We are here to assist you and ensure your experience is seamless. Thank you for trusting USA Apteka!