How to order products on the USA Apteka website

Welcome to our website! We’ve prepared a detailed step-by-step guide to help you easily place an order and make your payment. Let’s get started.

Step 1: Find the Desired Product

1. Use the Search Bar
   Enter the product name in the search bar located at the top of the website. You can also try searching by symptoms or conditions.

   
   
   

2. Browse Collections
   Explore our curated collections in the catalog to find what you need.

   

   
   
   

3. Related Products
   At the bottom of the product page, you’ll find suggestions for other items with similar actions or benefits.

   

Step 2: Add the Product to the Cart

1. Select Quantity
   On the product page, choose the desired quantity and click the "Buy" button. The item will be added to your cart.
   
   Pay attention to the Free Shipping Indicator
   On the cart page and on each product page you’ll see a tracker showing how much more you need to add to qualify for free shipping in the USA (available for orders over $59).

1.  Review Your Cart
   Click on the cart icon in the upper right corner to review your selected items and then "View cart" at the top of right float menu.

   

You can choose to pay immediately using GPay, PayPal, or ShopPay, or proceed to checkout to view all available payment methods and shipping options.

Step 3: Proceed to Checkout

1. Complete Your Cart
   Once you’ve added all desired items, click the "Checkout" button to proceed.

   
   
   

2. Choose Payment Method
   Select your preferred payment method. We accept a variety of secure payment methods to suit your needs. All transactions are encrypted to ensure your safety.
   
   Available Payment Options:

• Credit/Debit Cards: VISA, MasterCard, AMEX, Discover
• PayPal
• Shop Pay: Pay in full or in interest-free installments
• Google Pay
• Apple Pay

Step 4: Apply a Promo Code

If you have a promo code:

1. Enter it in the designated field on the checkout page, located below the list of items.
2. Click Apply to activate the discount.
   
   
   

If you encounter any issues, please contact our customer support team for assistance.

Step 5: Enter Shipping Details

Fill in the recipient's address and contact information. Please double-check the accuracy of your email, phone number, and address to avoid any issues. If you notice an error, contact our support team immediately.

Choosing a Shipping Method

If your order total exceeds $59 and is being shipped within the USA, you are eligible for free shipping. However, you must select the "Free Shipping" option during checkout, or a paid shipping rate will be applied.

Step 6: Complete the Payment

Choose your preferred payment method.

• Shop Pay Installments: Split your payment into interest-free parts.
• Other Payment Methods: Full payment, including calculated shipping costs, applicable taxes, and any discounts applied with a promo code.

After reviewing all details, click Pay Now to complete your transaction. You will be redirected to a confirmation page.

What Happens Next?

• Payment Confirmation Email: After completing your payment, you will receive a confirmation email.
  
  
• Shipping Notification Email: Once your order is processed and shipped, we will send another email with a tracking number so you can monitor your delivery.
  
  

Frequently Asked Questions

1. What if the product I need is out of stock?

Products marked as "Unavailable" are currently out of stock. Here’s what you can do:

• Sign up for Notifications: Click the "Notify me when available" button, and we’ll send you an email when the product is back in stock.
  
  

  

• Preorder Option: Some products allow preordering by clicking "Preorder." You’ll pay upfront, and the item will be reserved for you.

  

• Custom Order Request: Contact us via WhatsApp, website chat, Viber, phone or email. We can check if the product can be ordered. If it’s available, the lead time is typically 2–5 weeks.

  Custom Order Terms:

  • A 50% advance payment is required to start the process.
  • Once the item is available, we’ll send an invoice for the remaining 50% and shipping fees.
  • Free shipping applies for orders over $59.
  • You have 14 days to complete the payment. Unpaid orders will be released for sale unless an extension is requested.
  • Advance payments are non-refundable if the item is delivered within the agreed timeframe (2–5 weeks).

2. I want to add more items to my cart, but the system won’t let me. What should I do?

This means the item is low in stock. Contact us via WhatsApp or website chat, and we’ll assist in reserving or restocking the product if you’re willing to wait.

3. I can’t find the product I need on your website.

Reach out to us via WhatsApp, website chat, Viber or email.

4. Can I order an over-the-counter product that’s not listed on your website?

Contact us via WhatsApp, website chat, Viber or email.

5. I’ve changed my mind about a previously ordered product. Can I get a refund for my advance payment?

Please note that advance payments are non-refundable if the product is delivered within the agreed timeframe of 2–5 weeks.

6. I didn’t receive a confirmation email. What should I do?

• Check your spam or junk folder.
• Log in to your account and verify that your email address is correct.
• Contact our customer support team for further assistance.

7. I can’t see shipping costs or delivery estimates at checkout. Where can I find them?

• Switch the website language to English and try again.
• If the issue persists, contact our support team.

8. I’m experiencing a payment error. What should I do?

• Contact us to confirm whether the transaction went through.
• If it didn’t, reach out to the bank that issued your payment method.

9. I entered the wrong address. Can I change it?

• Please contact us immediately to update the address,  we’ll do our best to assist you.

Contact Us

If you have any other questions, feel free to reach out to us:

• WhatsApp / Viber: +1 215 5595535
• Phone: +1 215 5595535
• Website Chat: Available during business hours
• Email: info@usaapteka.com

We’re here for you!