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FAQ

Can I purchase products in bulk?

Kindly get in touch with us: by WhatsApp , by phone 215-559-5535 or an email info@usaapteka.com regarding purchasing in bulk.

Where do OTC products originate?

Our items primarily originate in Eastern and Western Europe.

Where do you deliver and ship?

Domestic: We offer FREE DELIVERY within the United States (including Alaska, Hawaii, PO Boxes, and APO addresses) for orders over $59 . We also offer Local Delivery  within a 7-mile radius of the 19116 ZIP code in Philadelphia, PA. A flat delivery fee of $10 will be applied to your order.

International: We offer shipping to more than 40 countries. See shipping choices by carrier at a check-out. International orders do not include duties and taxes. Fees will be due upon receipt.  Please note, the responsibility for any customs duties, taxes, or additional fees associated with international orders rests solely with the customer.

 

What is your return policy?

You have one (1) week or 7 days from the date of delivery to return the order.

The products can only be returned in the ORIGINAL UNOPENED packaging and with the documents that came with the parcel within 1 (one) week.

Contact us at any time if you have any questions.

 

Offer any discounts?

Yes! For extra discounts on already low pricing, we frequently provide promo codes. We offer a rewards program as well to thank you for being a loyal customer, for each purchase you get “Vitamins’, which are transformed into discounts. Read more about the Loyalty Program. Please follow us in Instagram, Facebook to have access to all our promotions. 

 

How should I use my coupons?

After you have submitted your personal information, such as your name, address, email address, etc., you should input the coupon code very last in the checkout process.

 

What is the price of shipping?

Domestic: The cost of shipping is from as low as $3 and depends on the weight, service type and the final destination. We use USPS for shipping.

International: We offer shipping to more than 40 countries. See shipping choices by carrier at a check-out. International orders do not include duties and taxes. Fees will be due upon receipt.  Please note, the responsibility for any customs duties, taxes, or additional fees associated with international orders rests solely with the customer.

 

Which forms of payment do you take?

We take most major credit cards, including VISA, MasterCard, American Express, Discover, PayPal, Google Pay, Shop Pay, when ordering from your iPhone, you can use Apple Pay etc.

 

Why wasn't there a confirmation email sent to me?

Make sure your email address was typed in correctly first.

Your mailbox's Spam folder could occasionally receive emails from our website. Check your Spam folder if you can't find the notification in the main folder.

Please add the email address info@usaapteka.com to your address book.