FAQ
Can I purchase products in bulk?
Kindly get in touch with us: on website chat, by WhatsApp , by Viber, by phone 215-559-5535 or an email info@usaapteka.com regarding purchasing in bulk.
For pharmacy and company representatives, click here for our special offer.
Where do OTC products originate?
Our items primarily originate in Eastern and Western Europe.
What should I do if the product I need is not available on the website or is out of stock?
For out-of-stock items, we offer a "Notify me when available" feature. Please use this option, and you will receive an email notification when the product is back in stock.
You can also use the "Preorder" option, which allows you to reserve the item with full payment. You will be notified as soon as the product is ready for shipping to you.
If the product you're looking for is not listed on the website, please contact us via chat, WhatsApp, or Viber.
Where do you deliver and ship?
Domestic: We offer FREE DELIVERY within the United States (including Alaska, Hawaii, PO Boxes, and APO addresses) for orders over $59 .
International: We offer shipping to more than 40 countries. See shipping choices by carrier at a check-out. International orders do not include duties and taxes. Fees will be due upon receipt. Please note, the responsibility for any customs duties, taxes, or additional fees associated with international orders rests solely with the customer.
Please note: when crossing borders, customs duties may apply to your purchase! Therefore, we encourage you to review the information regarding customs fees in your country when placing an order.
Read the Custom Fee policy for Canada.
What is your return policy?
You have one (1) week or 7 days from the date of delivery to return the order.
The products can only be returned in the ORIGINAL UNOPENED packaging and with the documents that came with the parcel within 1 (one) week.
Contact us at any time if you have any questions.
Please note: If you have mistakenly ordered the wrong item, we ask that you cover the cost of return shipping.
Offer any discounts?
Yes! For extra discounts on already low pricing, we frequently provide promo codes. We offer a rewards program as well to thank you for being a loyal customer, for each purchase you get bonuses, which are transformed into discounts. Read more about the Loyalty Program.
Please follow us in Instagram, Facebook to have access to all our promotions.
Subscribing to our newsletter will also give you the opportunity to receive a 10% off welcome coupon for your next order.
Subscribe our Telegram channel for weekly posted coupons with discounts.
Where can I apply my coupon to get a discount?
At the checkout page. After you have submitted your personal information, such as your name, address, email address, etc., you should input the coupon code to the right of order details.
What is the price of shipping?
Domestic: The cost of shipping is from as low as $3 and depends on the weight, service type and the final destination.
International: We offer shipping to more than 40 countries. See shipping choices by carrier at a check-out. International orders do not include duties and taxes. Fees will be due upon receipt. Please note, the responsibility for any customs duties, taxes, or additional fees associated with international orders rests solely with the customer.
Which forms of payment do you take?
We take most major credit cards, including VISA, MasterCard, American Express, Discover, PayPal, Google Pay, Shop Pay, when ordering from your iPhone, you can use Apple Pay etc.
We offer interest-free installments for orders over $35 with Shop Pay option. Details available at checkout or on the product page.
Why wasn't there a confirmation email sent to me?
Make sure your email address was typed correctly.
Your mailbox's Spam folder could occasionally receive emails from our website. Check your Spam folder if you can't find the notification in the main folder.
Please add the email address info@usaapteka.com to your address book.
