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Customer Reviews

Based on 1 review
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Alyona Sergeyeva
Never received the Order #12791

Never received the order
USPS stated that it was delivered
Never found in the parcel box

Dear Alyona,
We’re truly sorry to hear about the situation with your order — and even more sad that you left a negative review before reaching out to us directly. We’re always here to help, and we’ve built our reputation on fair, prompt customer care.

Once you contacted us, we immediately opened an investigation with USPS. They confirmed the parcel was marked as delivered, but unfortunately, it was not located. Even though this was completely beyond our control, we still offered you two solutions: a full refund or a store credit. You chose the store credit, and we issued it in full for the total value of your order.
We believe this was a fair and caring resolution, especially considering we were not at fault.

For future reference, please know that we are always reachable via:
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Email

We're just a message away and always happy to assist

Sincerely,
Customer Care Team

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